Shipping Policy

Order Processing

We know you are excited to receive your HAVEN! All orders are processed and prepared for shipment within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a separate notification email with tracking details once your package is on its way.

Shipping Times & Rates

We are proud to offer fast and reliable shipping to all our customers in the United States.

Standard Tracked Shipping (USA): Delivery typically takes 5 to 14 business days after processing.
Shipping Cost: Free Shipping

Please note that during high-volume periods or holidays, slight delays may occur. We appreciate your patience.

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to update in the carrier's system.

If you haven't received your tracking info within 5 days of purchasing, please reach out to our team.

Lost or Damaged Packages

Your peace of mind is our priority. If your order arrives damaged or is lost in transit, please contact us immediately so we can investigate and make it right.

Contact Us

If you have any further questions about your shipping status, please don't hesitate to contact us at: thehavenpro.support@gmail.com